Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Guarantee

  • Each assistance request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your support ticket or e–mail needs additional assistance from a server administrator, we’ll forward it and leave a note to notify you that your matter is being examined. If you take advantage of our Optional Admin Services package, all of the services included there will be performed at a time of your preference.

  • Top quality support service
  • A Topflight Customer Care Service

  • We will be online for you 24x7 to answer any enquiries that you may have about our Website Control Panel and any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also need support tackling server administration procedures, you can take advantage of our Optional Admin Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and troubleshooting services.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Website Control Panel has been preinstalled for every dedicated web hosting plan. Among its functionalities is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of how–to articles also video versions that show all the actions that you can carry out in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each Website Control Panel section.